Practice Policies
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Practice Policies

NEW PATIENTS

 

Prior to your first appointment, you will be required to complete our new patient registration form. You can now complete this online when booking your first appointment with us via Health Engine.

 

 

SHORT APPOINTMENTS

 

A short appointment is required if you have a single non-urgent condition or routine problem to consult with our doctors.

 

 

LONG APPOINTMENTS

 

We request that you book a longer appointment if you have a complex problem or multiple issues to attend to, or require detailed forms to complete. This assists our doctors to appropriately attend to your needs and helps prevent lengthy waiting times for other patients.

 

 

ONLINE BOOKINGS

 

You can book your appointments on-line via your phone or computer. Simply click the BOOK NOW button at the top of the screen and follow the prompts.

 

 

FEES

 

 

ALL GPs ARE NOW MIXED BILLING

 

A $20 gap payment applies to all standard and phone consultations for all patients except those eligible for bulk billing. Care Plans, Health Assessments and Mental Health Care Plans continue to be bulk billed for all patients.

 

 

BULK BILLING ELIGIBILITY

 

The following patients with a Medicare card will continue to be bulk billed for standard consultations:

 

  • New or Existing Patients 15 years of age or under
  • Those with a Healthcare Card or Commonwealth Pension Card (excludes white Seniors Card)
  • Aboriginal & Torres Strait Islander patients

 

From 1 July 2023, there will be no bulk billing on weekends, so the $20 gap payment will apply to all patients for Saturday appointments.

 

 

PAYMENTS

 

Where a “gap” fee applies, patients are required to pay the full amount on the day of consultation (payment via debit or credit card only). For patients with Medicare, we will process your Medicare claim instantaneously and the Medicare rebate will be refunded to your nominated bank account, typically within 24 hours.

 

**Please note there are additional charges for “after hours” consultations, including on Saturdays after 1pm, however, the out-of-pocket amount is still $20.**

 

SERVICE FEE MEDICARE REBATE GAP
Short Consult $38.95 $18.95 $20
Standard Consult less than 20 minutes $61.40 $41.40 $20
Long Consult greater than 20 minutes $100.10 $80.10 $20
Long Consult greater than 40 minutes $138.00 $118.00 $20
After Hours (Saturday after 1pm)
Short Consult $51.90 $31.90 $20
Standard Consult less than 20 minutes $73.90 $53.90 $20
Long Consult greater than 20 minutes $112.45 $92.45 $20
Long Consult greater than 40 minutes $149.65 $129.65 $20

 

 

OTHER FEES APPLICABLE TO ALL PATIENTS

 

The fees listed below apply to all patients, including Medicare cardholders that are ordinarily eligible for bulk billing.

 

Taxi or Uber Drivers Licence Medical $110 inc. GST
Truck or Heavy Vehicle Drivers Licence Medical $198 inc. GST
Private Car Licence Medical $55 inc. GST or bulk billed for concession card holders
Implanon Insertion or Removal $50
Implanon Insertion & Removal (Same Day) $70
Procedures $50
Laceration Wound Care $70
Dressings No charge
Pre-Employment Check Ranges from $165 to $275 inc. GST
Iron Infusions $70
Medical Records Transfer $27.50 inc. GST (patients must pay prior to transfer)

 

 

PRIVATE VACCINATION PRICE LIST

 

The following vaccines are available for purchase at Westwood Medical Centre for patients ineligible for Medicare.

 

Vaccine Price
Bexsero Meningococcal B $126.00
Boostrix $40.00
Hiberix $50.00
Infanrix Hexa $105.00
Nimenrix Meningococcal ACWY $70.00
Rotarix Oral $125.00
Engerix B Adult $40.00
Priorix $38.00
Priorix Tetra $115.00
Prevenar 13 $150.00
Infanrix IPV $60.00

 

 

REFERRALS, PRESCRIPTIONS, FORMS

 

Please make an appointment with your doctor to have these services completed. If you are unable to make a time to have these attended to, a fee can be paid to have your doctor complete a request for scripts or referrals with a days notice to complete the request.

 

 

RESULTS

 

Please make an appointment to follow-up test results ordered by your doctor. This includes radiological tests such as X-rays and scans. Most routine test results are available 48hrs after they are requested. Some results require more time to be available and generally your doctor will advise you if a longer wait applies to your tests. Results will generally not be provided over the telephone. Urgent abnormal test results will be brought to your attention by a doctor or one of our staff members. However, the follow-up of your test results is your responsibility and we recommend arranging your follow-up appointment at the time of your test being undertaken. Follow-up appointments for results are generally bulk billed.

 

 

REMINDER SERVICE

 

As a commitment to providing a quality preventative medical service, our practice will from time to time send out an invitation to participate in a preventative health screening appointment or activity appropriate to your care. Please contact our friendly reception staff to make an appointment to participate in any invitation received or to receive further information. If you do not wish to participate in our reminder service please let our reception staff know.

 

 

CANCELLATION AND MISSED APPOINTMENTS

 

Please advise our receptionist staff as early as possible if you need to cancel or change your appointment as this will allow other patients access to a doctor. This is especially important during busy peak times such as winter cold and flu season and busy periods at the start and the end of the week. A DNA fee of $20 will apply where you fail to notify us of your non-attendance prior to your appointment. We reserve the right to not allow future appointments to be made if more than 3 are missed without notification.

 

 

AFTER HOURS CARE

 

In the event our centre is closed, your call will be diverted to the National Home Doctor Service. The direct number for this service is 13-DRSICK or 13-7425.

 

 

PHONE POLICY

 

To give each patient the best consultation possible, doctors prefer not to be interrupted by phone calls. Practice staff are happy to take a message and the doctor or nurse will return your call as soon as they are available.

 

 

INTERPRETER SERVICE

 

Our staff are able to arrange an interpreter to assist you or a family member when attending one of our practitioners for a consultation. Please let our staff know if you require this service at the time you book your appointment. A longer appointment will generally be required if using this service.

 

For more details about interpreter services, please visit the TIS website.

 

Mater Online also offers an extensive range of translated health resources.

 

 

ACCESS TO MEDICAL RECORDS

 

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorized staff. We abide by the Australian Privacy Principles available at www.privacy.gov.au/health/index.html.

 

 

SMOKING POLICY

 

This practice has a strict no smoking policy.

 

 

FEEDBACK AND COMPLAINTS

 

If you have a problem, we would like to hear about it. Your feedback is always welcome as it helps us to improve our services and provide the best possible patient experience. Please feel free to talk to your doctor, a receptionist or the Practice Manager. Alternatively, you may prefer to write to us or use the suggestion box. We take all concerns, suggestions and complaints seriously.

 

 

PRIVACY

 

Questions about privacy and our privacy policy may be discussed with your doctor or our Practice Manager. We welcome your feedback and hope that we can meet your privacy expectations. A copy of our complete Privacy Policy is available for your perusal if required.

 

If you remain dissatisfied you may contact the Federal Privacy Commissioner, GPO Box 5218, Sydney, 2000 or ring the Privacy Hotline on 1300 363 992